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Release Notes - 2017-10-25

What's New

Work Order Log Improvements

  • Work order log entries now include information about the notifications that were sent as a result of the action that was logged. For example, if a work order's status was changed, and 2 users were notified of the change, the "Status Changed" log entry will include details about who was notified of that action. Each notification that was sent is listed as a link that, when clicked, displays the exact notification that was sent to that person. Any notifications sent to a customer will also be listed in the log entry. Notifications are first displayed as "Notification pending to...", but once sent (usually within 1 minute) they are displayed as "Notification sent to...".

    Screen_Shot_2017-10-25_at_4.19.15_PM.png

    NOTE: Notifications sent prior to this release will not be displayed in the log.

  • Work order log entries now include details about edits to custom field values, including what fields were changed, and the changed values.

    Screen_Shot_2017-10-25_at_4.15.42_PM.png

  • Work order log entries now include details about edits to the work order's equipment list. Any equipment items added or removed will be listed in the log accordingly.

    Screen_Shot_2017-10-25_at_4.24.37_PM.png

Changes to Item List

  • The "Item List" has been moved from "Settings" to the "Work Orders" tab.
  • New customizable permissions have been added for "Item Create", "Item Edit", and "Item Delete".
  • Items in the Item List can now be cloned, making it easy to quickly create multiple similar items.
  • When importing items, the "Discontinued" field can now be modified.

Other Changes

  • "Tax Codes" has been moved from "Settings" to the "Billing" tab.
  • The "Web Requests" feature now has its own section in "Settings".
  • The address fields that appear on the web request form can now be customized, including the ability to make the fields required or to turn them off completely.


Bug Fixes

  • Fixed: When assignment completion is turned off, an assignment completion log entry is still sometimes added to the work order log.
  • Fixed: When assignment completion is turned off, the "Work Order Assignment is Completed" customer notification is still visible in settings.
  • Fixed: Sometimes an error occurs when adding a new equipment item.
  • Fixed: Recurring job assignments that have the same time as an actual calendar event should appear before the actual events.
  • Fixed: When a blank email with attachment(s) is received on an existing work order, it is logged as a blank comment. It should be received as an "attachment added" log event without a blank comment.
  • Fixed: Occasional error when viewing a customer record.
  • Fixed: When creating a new recurring job from the customer the start date is Jan 1, 0001.
  • Fixed: Customer notification not sent after verifying a work order that originated via incoming email.
  • Fixed: Printing in Firefox does not print table borders when the table spans to page 2.
  • Fixed: Attempting to search by Location Address field in the work order list is broken.
  • Fixed: The "Resend Activation Email" link on user list should be hidden for no-login users.
  • Fixed: Table borders not appearing beyond page 1 in PDFs generated from printing a work order.
  • Fixed: "Recently Viewed Equip" shows up on mobile dashboard even when that feature is turned off.
  • Fixed: Assignment completion button displayed in mobile edition dashboard even if that feature is turned off.
  • Fixed: Logo & text alignment issue on the customer portal dashboard.
  • Fixed: Incorrect billing address on work orders created by recurring jobs under certain conditions.
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