Added new field "TimeToFirstStatusChange_Hours" to the "Service Requests" report dataset. This new field enables you to see how many hours passed between a Service Request's creation and the first time it's status was changed. Useful for tracking your average response time for new Service Requests.
When creating or editing a Service Request, the equipment pick-list is now automatically sorted so that the selected "Service Location" is displayed as the first location in the pick-list. If you work with customers that have a lot of locations and/or equipment, this change eliminates a lot of scrolling, making it much faster to choose equipment for a Service Request.
Enhanced security settings to better prevent technicians with limited permissions from viewing customer records that they shouldn't be able to view.
Fixed excessive notifications being sent to "related users" when assignments are changed on a Service Request.
Fixed incorrect contact and/or location being selected when choosing customer via keyboard while creating or editing a Service Request.
Fixed unnecessary status change log entries that occurred when verifying a new email or web request.