What's New
- API Enhancements
- New function for getting Customer custom field details
- New function for getting Equipment custom field details
- New function for getting Ticket custom field details
- New function for adding a user
- New function for editing a user
- New function for getting a single user by userId
- New, non-public API functions for PT MSP integration
- Improved iCal feed to include Ticket # and Customer Name in appointment description for scheduled assignments
- When completing an assignment, the "Who" field for new labor entries now defaults to the assignee instead of the logged in user
- The "Add Comment to Ticket" dialog now hides the "Notify customer" checkbox if the comment is not marked as "Public"
- Files can now be uploaded via the mobile web app
- Improved security for file attachments
Bug Fixes
- Improved confusing error when logo upload fails
- Fixed error that occurred sometimes when search Ticket comments and notes
- Fixed issue that prevented user from canceling out of "New Location" screen
- Fixed issue with saving a new timezone selection for certain timezones
- Fixed error that appeared when trying to create a custom report using the Equipment dataset and 1 or more custom fields
- Fixed an error when trying to edit recurring appointments
- Fixed an error that appeared when trying to view a custom report if account is a Trial account and located in non-US
- Fixed issue where drop down list for duration minutes appeared incorrectly if minutes were previously saved as "18"
- Fixed issue that prevented correct save after editing the default "Other Related People" list in Settings > Customize > Tickets
- Fixed issue with date pickets when adding multiple labor entries while completing an assignment
- Fixed bad redirect after deleting an appointment - now redirects back to Calendar tab instead of Dashboard
- Fixed error that appeared when exporting certain datasets
- Fixed mobile web app Ticket list to show priority labels instead of priority numeric values
- Fixed issue where assignment comments were not marked as private
- Fixed 404 error when clicking the Cancel button when trying to edit an office location in Settings