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Adding a Service Request Comment

URL

https://app.bluefolder.com/api/2.0/serviceRequests/addComment.aspx

Request

<request>
  <serviceRequestAddComment>
    <serviceRequestId></serviceRequestId>
    <userId></userId>
    <comment></comment>
    <commentIsPublic></commentIsPublic>
    <notifyCustomer></notifyCustomer>
  </serviceRequestAddComment>
</request>
  • serviceRequestId - (required) numeric, must match an existing Service Request in your account
  • userId - numeric, must match an existing User Id from your user list. Indicates the user the comment will be attributed to.
  • comment - string (no char limit), the comment text
  • commentIsPublic - boolean, indicates if comment should be public (visible to your customer)
  • notifyCustomer - boolean (true/false), indicates if customer should receive an email notification for this action. The value defaults to the preferences that are set for the customer as specified in Customer Notifications. This value is ignored if the company does not allow notification preferences to be overriden or if the user does not have permission to override customer notifications.

Response

<response status="ok"> <commentId>xxxxxx</commentId> </response>

Adding a Customer Comment

URL

https://app.bluefolder.com/api/2.0/customers/addComment.aspx

Request

<request>
  <customerAddComment>
    <customerId></customerId>
    <userId></userId>
    <comment></comment>
  </customerAddComment>
</request>
  • customerId - (required) numeric, must match the Id of an existing customer in your customer list
  • userId - numeric, must match an existing User Id from your user list. Indicates the user the comment will be attributed to.
  • comment - string (no char limit)

Response

<response status="ok">
  <commentId>xxxxxx</commentId>
</response>
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