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Adding a Service Request Comment

URL

https://app.bluefolder.com/api/2.0/serviceRequests/addComment.aspx

Request

<request>
  <serviceRequestAddComment>
    <serviceRequestId></serviceRequestId>
    <userId></userId>
    <comment></comment>
    <commentIsPublic></commentIsPublic>
  </serviceRequestAddComment>
</request>
  • serviceRequestId - (required) numeric, must match an existing Service Request in your account
  • userId - numeric, must match an existing User Id from your user list. Indicates the user the comment will be attributed to.
  • comment - string (no char limit), the comment text
  • commentIsPublic - boolean, indicates if comment should be public (visible to your customer)

Response

<response status="ok"> <commentId>xxxxxx</commentId> </response>

Adding a Customer Comment

URL

https://app.bluefolder.com/api/2.0/customers/addComment.aspx

Request

<request>
  <customerAddComment>
    <customerId></customerId>
    <userId></userId>
    <comment></comment>
  </customerAddComment>
</request>
  • customerId - (required) numeric, must match the Id of an existing customer in your customer list
  • userId - numeric, must match an existing User Id from your user list. Indicates the user the comment will be attributed to.
  • comment - string (no char limit)

Response

<response status="ok">
  <commentId>xxxxxx</commentId>
</response>
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