BlueFolder supports communication via email. Outgoing email notifications can be sent to your users and your customers when certain events happen in your account. BlueFolder also handles incoming email sent to your account's email address. Incoming email is either converted into a new work order or processed as an update to an existing work order.
Your BlueFolder Email Address
Your BlueFolder account includes a built-in email address that is used for all incoming and outgoing emails to and from your account. Your account's email address can be found in Settings > Email > Email Address.
By default, your email address looks like:
This email address is used as the "from-address" and the "reply-to-address" for all outgoing email from your account. It is also used as the incoming email address to which you can send emails in order to create new work orders, or update existing work orders (learn more).
Custom Addresses (Legacy Feature)
Important Notice
Support for sending emails from custom email addresses (e.g., support@yourdomain.com) is no longer available for new accounts. This change is due to increasingly strict email authentication policies enforced by major email providers like Google, Microsoft, and Yahoo, which now reject unauthenticated or improperly configured messages to combat spam and phishing.
Why we made this change
Major email providers now require that all bulk email must include a valid DMARC policy and pass DMARC alignment (meaning the "From:" domain must match the domain authenticated by SPF or DKIM) otherwise those messages will be rejected or marked as spam. And some email providers will reject any high‑volume email that fails DMARC (as well as SPF/DKIM) validation, returning hard bounces with a "550 5.7.515" error. Because of these industry-wide changes, our system can no longer reliably deliver customer-domain emails on your behalf.
As a result:
- New accounts will not have access to this feature.
- Existing accounts that currently use a custom email address may continue to do so, but we will no longer provide support for DNS setup or troubleshooting.
- If an existing account disables this feature, it cannot be re-enabled.
If you do enter a custom email address, you'll need to use an address from your own domain name such as "support@mydomain.com", and then you need to configure that address to forward to the default BlueFolder email address for your account (notifications@your-account.bluefolder.com). You'll also want to follow our guide on Setting up an SPF record for your domain.
We strongly discourage using a custom address from a third-party provider that you do not control such as aol.com, gmail.com, outlook.com, or yahoo.com because you will be unable to set up an SPF record for those domains and it is likely that outgoing emails from your BlueFolder account will be rejected as SPAM by recipient's email servers.
Email "From Name"
For outgoing email, you can also specify the "From Name" that will be used in the outgoing email. This is the name that appears in the recipients email application alongside the email address. There are a couple of preset from-name options, or you can enter a custom name. You can specify separate from-names for email going to your employees vs emails going to your customers. For example, you might want emails going to your employees to be from "BlueFolder" and emails going to your customers to be from "Your Company Name".